If returning after hours, park the car, lock the doors and put the keys in the drop box. Customers are responsible for condition of car until business opens.

Please see the Renter Requirements policy for age requirements and youthful driver charges.

Vehicles rented in Canada can be driven throughout Canada and the US. Vehicles cannot be driven into Mexico.

Optional Damage Waiver -DW- for this branch ranges between 9.99 and 49.99 CAD per day, depending on the vehicle rented. DW is offered at the time of rental for an additional daily charge. If the renter accepts DW, Enterprise waives or reduces the renter's responsibility for loss of, damage to, the rental vehicle, including but not limited to towing, storage, impound and administrative fees subject to the terms and conditions of the rental agreement and applicable laws. DW is not insurance. The purchase of DW is optional and not required to rent a car. The protection provided by DW may duplicate the renters existing coverage. Enterprise is not qualified to evaluate the adequacy of the renters existing coverage, therefore, the renter should examine his or her credit card protections, automobile insurance policies or other sources of coverage that may duplicate the protection by DW.

Damage Waiver does not apply to lost or damaged keys, key fobs, transponders, Optional Accessories, or any liability imposed by law. Damage Waiver does not apply to damage occurring in Mexico. The following shall invalidate Damage Waiver: if Vehicle is damaged when used or driven: by any person other than Renter or AAD(s) without Owner's prior written consent; by any person if there is reasonable evidence the driver was impaired by the use of alcohol, narcotics, intoxicants, or drugs, used with or without a prescription; by any person committing a felony or otherwise engaged in a criminal act; in a race or speed contest; to tow or push anything; outside the states authorized; under authority of any license that is suspended, revoked, invalid or does not belong to the driver; to transport persons or property for hire; in a wanton or reckless manner or if Vehicle is deliberately damaged; on an unpaved road or off road; to transport explosives, chemicals, corrosives or other hazardous materials or pollutants of any kind; or if Renter misrepresents facts to Owner pertaining to rental, use, or operation of Vehicle; or if Vehicle's interior components are stolen or damaged when Vehicle is unlocked or keys are not secured; or if Renter fails or refuses to provide Owner, police, or other authorities with a full report of any accident or vandalism involving Vehicle or otherwise fails to cooperate with Owner, police, or other authorities in the investigation of any accident or vandalism. If Vehicle is stolen and Renter fails to do any of the following: return the original ignition keys and Owner's key tag identifying Vehicle; file a police report within 24 hours after discovering the theft; cooperate fully with Owner, police and other authorities in all matters connected with the investigation of the theft; ensure that the Vehicle's ignition is turned off at the time the Vehicle is stolen.

TERMS AND CONDITIONS OF USE Enterprise Rent-A-Car Website or Mobile App Terms of Use Last Updated: June 27, 2023 INTRODUCTION EAN Services, LLC (Enterprise or We) provides this Website or Mobile App (“Site”) for your use, subject to these Terms and Conditions of Use (“Terms of Use”) and all applicable laws and regulations. Please read these Terms of Use carefully. By accessing and/or using the Site, you fully and unconditionally accept and agree to be bound by these Terms of Use, including binding arbitration. If you do not agree to these Terms of Use, please do not visit or use the Site. Enterprise reserves the right to revise these Terms of Use, so please check back periodically for changes. Your continued use of the Site following the posting of any changes to these Terms of Use constitutes your acceptance of those changes. All changes are effective immediately when We post them, and apply to use of the Site thereafter. USE OF THE SITE Enterprise maintains the Site for your informational and non-commercial personal use. Your use of the Site for any other purpose is permissible only upon the express prior written consent of Enterprise. Without limiting the foregoing, you may not: (1) use the Site in a commercial manner, including by distributing, transmitting or publishing the Site or any of its content; (2) interfere with others’ use of the Site; (3) impair the Site’s operation or interfere with or disrupt the servers or networks connected to it; (4) interfere with Enterprise’s intellectual property rights; (5) frame or otherwise co-brand the Site or any of its content; (6) deep-link to any portion of the Site; or (7) use the Site for any illegal purpose. We reserve the right in our sole discretion to terminate or restrict your use of the Site, without notice, for any or no reason, and without liability to you or any third party. In such event, We may inform your Internet service provider of your activities and take appropriate legal action. SITE MODIFICATIONS We reserve the right, in our sole discretion, to modify, suspend or discontinue any part of the Site at any time, without notice or liability to you or any third party. We also reserve the right, in our sole discretion, to impose limits on certain features and services. LINKS TO OTHER WEBSITES OR MOBILE APPS The Site may include links to third-party websites or mobile apps. Enterprise does not control and is not responsible for the content, terms of use, or privacy policies of any linked website or mobile app, and your use of such third-party websites and mobile apps is governed by their respective terms of use and privacy policies, as applicable. The inclusion of any link on the Site does not imply our endorsement of it. RESERVATIONS AND TRANSACTIONS All reservations and transactions made through the Site are subject to Enterprise’s acceptance, which is in our sole discretion. Without limitation, this means that Enterprise may refuse to accept or may cancel any reservation or transaction, whether or not the reservation or transaction has been confirmed, for any or no reason, in our sole discretion, and without liability to you or any third party. The rental contract that governs your rental (“Rental Contract”) is entered into separately between Enterprise's affiliate that operates the rental location (“Owner”) and you; except as specifically provided in Check-In below, it is not entered into through this Site. All rentals remain subject and subordinate to availability and any applicable qualifications and rental conditions. In addition, all reservation requests are non-binding for you and Owner. Owner does not have any duty or obligation to keep any reserved vehicles available. COUPONS Enterprise provides specific discount coupons from time to time for the exclusive use of employees or members of specific entities with which Enterprise has a contractual relationship. These entity-specific coupons and the proprietary codes affixed on them are our proprietary property and may only be used by the employees or members of the specific entities for which the coupons apply. UNAUTHORIZED USE OR DUPLICATION OF ANY OF OUR ENTITY-SPECIFIC DISCOUNT COUPONS IS STRICTLY PROHIBITED. CHECK-IN To check-in via the Site, you must (i) submit personal information to us or a third party designated by us that may include, but is not limited to, your name, email address, phone number, date of birth, payment card information, and your driver's license information, (ii) confirm the date, time, rental location, and vehicle class for your reservation, and (iii) accept or decline protections and extras. You may also be asked to electronically agree to the Rental Contract. For purposes of clarification, references to the “Rental Agreement Summary” or “Summary” in the Rental Contract shall also include information provided by you as well as information presented to you during check-in. Changes to your rental details at the time of pick-up may require you to enter into a new Rental Contract at that time. Subject to our Global Privacy Policy described below, we will use third parties (including, but not limited to, LexisNexis for purposes of fraud prevention) or in some cases you will submit the information directly to such third parties for the purpose of facilitating the transaction. You expressly acknowledge and agree that any changes to your reservation, including, but not limited to, upgrades, protections, and extras, as well as changes to pick up or drop off dates, times, or locations, may result in increased charges and fees associated with your reservation. If you do not complete check-in via the Site, you must check-in upon arrival at the rental location. PAYMENT AUTHORIZATION Prior to finalizing the check-in process, your estimated charges will be displayed for your confirmation. By electronically agreeing to the Rental Contract, you authorize Owner to charge your credit card and/or debit card all amounts owed under the Rental Contract for advance deposits, incremental authorizations / deposits, and any other amounts owed by you, as well as payments refused by a third party to whom billing was directed, all pursuant to the terms of the Rental Contract. You also authorize Owner to re-initiate any charge to your credit card that is dishonored for any reason. ELECTRONIC COMMUNICATIONS By using the Site, you consent to receiving electronic communications and notices from Enterprise. You agree that any notice, agreement, disclosure or other communications that We send to you electronically will satisfy any legal communication requirements, including that such communications be in writing. SIGNING DOCUMENTS ELECTRONICALLY By using the Site, you consent to transact business electronically using electronic signatures in lieu of paper documents. INTELLECTUAL PROPERTY All copyrightable text, graphics, sound, downloads, software, including source and binary code, and other material (collectively, the “Content”), the selection, compilation, arrangement and presentation of all materials, and the overall design of the Site are copyrighted by Enterprise, or are licensed to Enterprise, and are protected by law. All rights reserved. You may print a copy of the Content on your computer only for your own personal, non-commercial home use, provided that you do not remove any copyright, trademark or other proprietary notices from the Content. Any other use of the Content is strictly prohibited, unless you have our prior written permission. The Site may also contain content that is owned by third parties, including our partners and advertisers. You may use such third-party content only as expressly authorized by the applicable owner. All requests for permission to reprint or make any other use of the Content should be addressed to Intellectual Property Manager, Copyright Reprint Permission, 600 Corporate Park Drive, St. Louis, Missouri 63105 or nicadmin@em.com. Enterprise does not warrant that your use of materials displayed on or linked to the Site will not infringe the rights of third parties. ENTERPRISE, the “e” logo, WWW.ENTERPRISE.COM, ENTERPRISE.COM, WE’LL PICK YOU UP, ARMS, ECARS, MONTH OR MORE, CORPORATE CLASS, EVERYDAY SALE are included in the family of trademarks and service marks owned by Enterprise (this is not an all-inclusive list of Enterprise’s trademarks and service marks). Trademarks and service marks designated with the ® symbol are registered with the U.S. Patent and Trademark Office and with numerous foreign countries. Other trademarks and service marks belonging to Enterprise may be designated with the “SM” or “TM” symbols. Our trademarks and service marks may not be used in connection with any product or service without our prior written permission. All other brands, trademarks and names not owned by Enterprise that appear on the Site are the property of their respective owners, who may or not be affiliated with, connected to or endorsed by Enterprise. Enterprise has a number of pending patent applications, both US and foreign, covering various aspects of this Site, and users are cautioned from copying, adopting, using or otherwise borrowing any techniques, menu operations, or other functional aspects or features as doing so may well result in liability for patent infringement. CLAIMS OF COPYRIGHT INFRINGEMENT If you believe that materials posted on the Site violate your intellectual property rights, please contact Enterprise at Intellectual Property Manager, Intellectual Property Questions, 600 Corporate Park Drive, St. Louis, Missouri 63105 or nicadmin@em.com. Please include: (1) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other proprietary interest; (2) a description of the copyrighted work or other protected material that you claim has been infringed upon; (3) a description of where the material is located on the Site; (4) your address, telephone number and e-mail address; (5) your statement that you have a good faith belief that the disputed use is not authorized by the copyright or other interest owner, its agent or the law; and (6) your statement, made under penalty of perjury, that the information in your notice is accurate and that you are the copyright or other interest owner or are authorized to act on the owner’s behalf. PRIVACY POLICY AND USE OF INFORMATION SUBMITTED Any information submitted on or collected through the Site is subject to our Global Privacy Policy, the terms of which are incorporated into these Terms of Use. Enterprise reserves the right to amend the Global Privacy Policy from time to time, in its sole discretion. In the event of a change to the Global Privacy Policy, Enterprise shall provide notice in the manner set forth in the Global Privacy Policy. You agree that Enterprise is free to use any comments, information or ideas contained in any communication you may send to us, without compensation, acknowledgement or payment to you, for any purpose whatsoever, including, but not limited to, developing, providing and marketing products and services and creating, modifying or improving the Site or other products or services. PASSWORD SECURITY If you have a user name and/or password for access to non-public areas of the Site, you are solely responsible for maintaining the confidentiality and use of the user name and/or password. Further, you are responsible for all activities that occur in connection with your user name and/or password. You alone are responsible for all transactions initiated, messages posted, statements made, or acts or omissions that occur within the Site through the use of your user name and/or password. You agree to notify us immediately of any unauthorized access to or use of your user name and/or password or any other breach of security. NO WARRANTY While We use our reasonable efforts to maintain the accuracy and reliability of the Site, We do not warrant or represent that it will always function or be error-free. We assume no responsibility or liability for errors or omissions on the Site or for problems with its operation. Your access and use of the Site are at your own risk. Without limiting the foregoing, THE SITE, ITS CONTENT AND ANY PRODUCT OR SERVICE OFFERED THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. Some jurisdictions do not allow the exclusion of certain warranties, so the above may not apply to you. LIMITATION OF LIABILITY IN NO EVENT SHALL ENTERPRISE, ITS RELATED COMPANIES, AND EACH SUCH COMPANY’S DIRECTORS, OFFICERS, EMPLOYEES AND AGENTS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR LOST PROFITS, GOODWILL, SAVINGS, OR USE, OF ANY KIND OR NATURE ARISING OUT OF, OR RELATING TO THE PERFORMANCE, BREACH, OR TERMINATION OF THESE TERMS OF USE, ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS, USE OR INABILITY TO USE THE SITE, ANY INFORMATION PROVIDED BY THE SITE OR ANY TRANSACTION ENTERED INTO THROUGH THE SITE, WHETHER SUCH DAMAGE OR LOSS IS FORESEEABLE OR NOT, WHETHER YOU HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF OR NOT, AND WHETHER SUCH LIABILITY IS ASSERTED ON THE BASIS OF CONTRACT, TORT (INCLUDING NEGLIGENCE OR STRICT LIABILITY), OR OTHERWISE. Some jurisdictions do not allow the exclusion of certain damages, so the above may not apply to you. If any authority holds any portion of this section to be unenforceable, then liability will be limited to the fullest extent permitted by applicable law. The foregoing limitation of liability is not applicable to residents of New Jersey. With respect to residents of New Jersey, Enterprise, its related companies, and each such company’s directors, officers, employees and agent are not liable for any damages unless such damages are the result of our negligent or reckless acts or omissions; and We are not, in any case liable for indirect, incidental, special, consequential or punitive damages. INDEMNITY You agree to indemnify and hold Enterprise and its related companies and each of their respective directors, officers, employees and agents harmless from and against any third-party claim or cause of action, including reasonable attorneys’ fees and costs, arising, directly or indirectly, in whole or in part, out of your access or use of the Site or your violation of any law or the rights of any person. DISPUTE RESOLUTION PROVISION - MANDATORY ARBITRATION AGREEMENT YOU AND ENTERPRISE EACH WAIVE THE RIGHT TO A JURY TRIAL OR TO PARTICIPATE IN A CLASS ACTION PURSUANT TO THE FOLLOWING TERMS. YOU AND ENTERPRISE AGREE TO ARBITRATE ANY AND ALL CLAIMS, CONTROVERSIES OR DISPUTES OF ANY KIND (“CLAIMS”) AGAINST EACH OTHER ARISING OUT OF OR RELATING IN ANY WAY TO THESE TERMS OF USE, INCLUDING BUT NOT LIMITED TO, CLAIMS RELATING TO ENTERPRISE’S PRODUCTS AND SERVICES, CHARGES, ADVERTISINGS, OR RENTAL VEHICLES. FOR THE PURPOSES OF THIS DISPUTE RESOLUTION PROVISION, “YOU” ALSO INCLUDES ANY OF YOUR AGENTS, BENEFICIARIES, ASSIGNS, OR ANYONE ACTING ON BEHALF OF THE FOREGOING, AND “ENTERPRISE” ALSO INCLUDES ANY OF ITS EMPLOYEES, AGENTS, AFFILIATES, PARENTS, SUBSIDIARIES, BENEFICIARIES, ASSIGNS, AND VENDORS, INCLUDING BUT NOT LIMITED TO ITS SERVICE PROVIDERS AND MARKETING PARTNERS. YOU AND ENTERPRISE AGREE THAT NO CLAIMS WILL BE PURSUED OR RESOLVED AS A PART OF A CLASS ACTION, PRIVATE ATTORNEY GENERAL OR OTHER REPRESENTATIVE ACTION OR PROCEEDING, THAT NO ARBITRATION FORUM WILL HAVE JURISDICTION TO DECIDE ANY CLAIMS ON A CLASS-WIDE, COLLECTIVE, OR CONSOLIDATED BASIS, AND THAT NO RULES OR OTHER PROCEDURES FOR CLASS-WIDE OR COLLECTIVE ARBITRATION WILL APPLY. This Dispute Resolution Provision is to be broadly interpreted and applies to all Claims based in contract, tort, statute, or any other legal theory, and all Claims that arose prior to or after termination of these Terms of Use. However, the parties agree that either party may bring an individual action in a small claims court with valid jurisdiction, provided that the action remains in that court (other than any appeal of the small claims court ruling), is made on behalf of or against you only and is not made part of a class action, private attorney general action or other representative or collective action. The parties also agree that claims against or by a third-party insurance company ostensibly providing coverage to you or any AAD or the application of Enterprise’s financial responsibility relating to the use or operation of an Enterprise rental vehicle may be brought in a court with valid jurisdiction. PROCEDURE A party must send a written Notice of Dispute (“Notice”) describing (a) the nature and basis of the Claim; and (b) the relief sought, to the other party. The Notice to Enterprise should be addressed to: CT Corporation, 208 S LaSalle, Suite 814, Chicago, IL 60604 (“Notice Address”). If you and Enterprise do not resolve the Claim within thirty (30) days after the Notice is received, a party may commence an arbitration by filing a demand for arbitration with the American Arbitration Association (“AAA”) pursuant to its Consumer Arbitration Rules. Claims will be resolved pursuant to the AAA’s Consumer Arbitration Rules in effect at the time of the demand, as modified by these Terms of Use. However, a single arbitrator will be selected according to AAA’s Commercial Arbitration Rules. The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or Enterprise that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by the AAA or by the arbitrator. The AAA rules are available online at www.adr.org. Except as required by law, neither a party nor an arbitrator may disclose the existence, content, or results of any dispute or arbitration hereunder without the prior written consent of both parties. ARBITRATOR’S AUTHORITY The arbitrator is bound by these Terms of Use, this Dispute Resolution Provision, the Federal Arbitration Act (“FAA”) and AAA’s Consumer Arbitration Rules. The arbitrator has no authority to join or consolidate Claims, or adjudicate joined and consolidated Claims. The arbitrator has exclusive authority to resolve any dispute relating to the scope, interpretation, applicability, enforceability or formation of these Terms of Use, including whether it is void. The parties agree that the arbitrator’s decision and award will be final and binding and may be confirmed or challenged in any court with jurisdiction as permitted under the FAA. The arbitrator can award the same damages and relief as a court, but only in favor of an individual party and for a party’s individual claim. ARBITRATION COSTS You will be responsible for your share of any arbitration fees (e.g., filing, administrative, etc.), but only up to the amount of filing fees you would incur if the Claims were filed in court. Enterprise will be responsible for all additional arbitration fees. You are responsible for all other costs/fees that you incur in arbitration, e.g., fees for attorneys, expert witnesses, etc. You will not be required to reimburse Enterprise for any fees unless the arbitrator finds that the substance of your Claim(s) or the relief sought is frivolous. If the arbitrator makes such a finding, AAA Rules will govern the payment of all fees, and Enterprise may seek reasonable attorney’s fees. Enterprise will pay all fees and costs it is required by law to pay. GOVERNING LAW AND ENFORCEMENT Notwithstanding anything in these Terms of Use, this Dispute Resolution Provision is made pursuant to a transaction involving interstate commerce, and shall be governed by the FAA, 9 U.S.C. §§ 1-16. This Dispute Resolution Provision was drafted in compliance with the laws in all states, however, if any portion of it is deemed to be invalid or unenforceable or is found not to apply to a Claim, the remainder of the Dispute Resolution Provision remains in full force and effect. APPLICABLE LAW These Terms of Use are governed by and construed in accordance with the laws of the State of Missouri, United States of America, without regard to its conflict of law principles. Notwithstanding the foregoing or anything in the Rental Contract, the Rental Contract shall be governed by the laws of the jurisdiction in which you pick up the car. In the event of a conflict between the governing law provisions of these Terms of Use and the Rental Contract, the provision of these Terms of Use shall control. Any action to enforce these Terms of Use regarding a Claim not subject to binding arbitration must be brought in the federal court in the Eastern District of Missouri or the state courts located in St. Louis County, Missouri. By using the Site, you consent to the jurisdiction and venue of these courts. Any claim or cause of action you may have with respect to the Site must be commenced within one (1) year after the claim or cause of action arises, regardless of any law to the contrary. This limitation does not apply to residents of New Jersey. GENERAL If any provision of these Terms of Use is held to be invalid or unenforceable, that provision must be construed consistent with applicable law, and the remaining provisions must be enforced. Headings are for reference purposes only and in no way define, limit, construe or describe the scope of such section. Our failure to enforce any provision of these Terms of Use shall not constitute a waiver of that or any other provision. These Terms of Use set forth the entire agreement between you and Enterprise in connection with your use of the Site. CONTACT US If you have any questions about these Terms of Use, please contact us at nicadmin@em.com.

I, THE "RENTER" BY CLICKING "ACCEPT COMPLETE CHECK IN" HAVE READ AND AGREE TO THE TERMS AND CONDITIONS IN THE ADDITIONAL TERMS AND CONDITIONS, WHICH ARE INCORPORATED BY REFERENCE AS IF FULLY SET FORTH HEREIN, AND THE RENTAL AGREEMENT SUMMARY (COLLECTIVELY, THE ADDITIONAL TERMS AND CONDITIONS AND THE RENTAL AGREEMENT SUMMARY ARE THE "CONTRACT"). BY CLICKING "ACCEPT COMPLETE CHECK IN", I AM AUTHORIZING OWNER TO CHARGE TO THE CREDIT CARD(S) AND/OR DEBIT CARD(S) THAT I HAVE PROVIDED TO OWNER ALL AMOUNTS OWED BY ME UNDER THIS CONTRACT FOR ADVANCE DEPOSITS, INCREMENTAL AUTHORIZATIONS/DEPOSITS, AND OR ANY OTHER AMOUNTS OWED BY ME, AS WELL AS PAYMENTS REFUSED BY A THIRD PARTY TO WHOM BILLING WAS DIRECTED. I ALSO AUTHORIZE OWNER TO RE-INITIATE ANY CHARGE TO MY CARD(S) THAT IS DISHONORED FOR ANY REASON. I CERTIFY THAT THE DRIVER'S LICENSE(S) PRESENTED IS CURRENTLY VALID AND IS NOT SUSPENDED, EXPIRED, REVOKED, CANCELLED OR SURRENDERED. I FURTHER ACKNOWLEDGE AND CONSENT TO THE TERMS AND CONDITIONS SET FORTH IN THE PARAGRAPH WITH THE HEADING "DISPUTE RESOLUTION PROVISION MANDATORY ARBITRATION AGREEMENT" IN THE ADDITIONAL TERMS AND CONDITIONS. BY CLICKING "ACCEPT COMPLETE CHECK IN" RENTER AGREES TO OWNER'S COLLECTION OF INFORMATION ABOUT RENTER'S USE OF VEHICLE AND TEXTING CALLING TERMS. SEE PARAGRAPHS WITH THE HEADINGS TEXT CALL AND OWNER'S COLLECTION AND USE OF VEHICLE DATA: RENTER'S USE OF VEHICLES NAVIGATION AND INFOTAINMENT SYSTEMS AND VEHICLE MANUFACTURER APPS IN THE ADDITIONAL TERMS AND CONDITIONS.

Please see Renter Requirements policy for debit card information.

Pricing does not include damage waiver. Additional surcharges, local taxes, etc. May apply.

As a customer, you have a choice as to how you would like to pay for fuel. Option 1- Prepay Fuel This option allows the renter to pay for the tank of gas at the time of rental and return the tank empty. No refunds will be issued for unused gas. Option 2 - We Refill This option allows the renter to pay Enterprise at the end of the rental for gas used but not replaced. Price per gallon will be higher than local fuel prices. Option 3- You Refill This option allows the renter to return the vehicle with the same amount of gas as received to avoid extra fuel charges.

Enterprise Plus customers can earn points on qualifying rentals and redeem points at this location. Redemption reservations must be booked online by the customer, in advance of their scheduled pick up date. Emerald Club customers can earn credits on qualifying rentals at this location. Redemption reservations must be booked in advance of their scheduled pick up date (either online or by phone). Note: Emerald Club members can earn credits on National and Enterprise brand rentals, but can only redeem at National brand locations. A reservation must be booked in advance, and must have the member number attached in order to earn credit/points.

Customers who reside in the United States, U.S. Territories, or Canada Customers who reside in the U.S., U.S. Territories, or Canada must present a valid, unexpired government-issued Driver’s license which includes a photograph of the customer. Digital licenses are not accepted. The driver's license must be valid for the entire rental period. Members of the United States Armed Forces who are on active duty may present an expired home state license under the following conditions: They also present an Active Military ID, and They are in compliance with their military extension policy of the state which issued the license. These policies vary by state and customers are encouraged to check with the appropriate department of motor vehicles for more information. Customers renting in Florida and presenting a Connecticut or Delaware license: As of July 1, 2023, certain, but not all, licenses issued by the foregoing states are considered invalid under Florida law and will not be accepted. Please check with the Florida Department of Highway Safety and Motor Vehicles to determine if your license is valid under Florida law. As of August 14, 2023, information regarding license validity was able to be located at the following webpage on the Florida Department of Highway Safety and Motor Vehicles website - https://www.flhsmv.gov/driver-licenses-id-cards/visiting-florida-faqs/ Customers travelling to the U.S. and Canada from other countries It is important that customers check with the appropriate Department of Motor Vehicles in the States or Provinces in which they intend to travel to ensure compliance with their various licensing laws. Digital licenses are not accepted. The following practices are used to ensure the customer is presenting a facially valid license at the time of rental. Customers traveling to the United States and Canada from another country must present the following: Their home country driver’s license that is valid, unexpired and includes a photograph, and If the home country license is in a language other than English (or French, for rentals in Canada) and the letters are English (i.e. German, Spanish, etc.) an International Driver’s Permit is recommended, but not required, for translation purposes in addition to the home country license. If the home country license is in a language other than English and the letters are not English (i.e.alphabet is not an extended Latin-based alphabet like German or Spanish but is Russian, Japanese, Arabic, etc.) an International Driver’s Permit is required. If an International Driver’s permit cannot be obtained in the home country, another professional, type-written translation may be substituted. In either case the home country license must also be presented. Customers may not rent a vehicle solely with the International Driver’s Permit. The International Driver’s Permit is a translation of the individual’s home country license and is not considered a license nor is it considered valid identification. In some US and Canadian locations, customers not holding a US/Canadian driver’s license may be asked to provide additional, valid government-issued documentation. Examples of this may include a valid passport. Customers with a driver's license from Mexico may be required to present a valid voter registration card from Mexico. In addition, inbound and outbound travel documentation may be required. Other requirements Photocopies of Driver’s Licenses are not accepted “Learner’s Permits” are not accepted. Any license which, on its face, restricts the licensee to the use and operation of a vehicle equipped with a form of a breathalyzer apparatus is not accepted. Temporary Driver’s Licenses may be refused if the renting location is unable to otherwise verify the customer’s identity or verify the authenticity of the temporary license. Additional Government-issued identification may be required.

Personal Accident Insurance – Personal Effects Coverage – THE PURCHASE OF PERSONAL ACCIDENT AND PERSONAL EFFECTS INSURANCE (PAI-PEC) IS OPTIONAL AND OFFERED AT THE TIME OF RENTAL FOR AN ADDITIONAL DAILY CHARGE. THE PAI-PEC IS NOT REQUIRED TO RENT A VEHICLE. PLEASE READ THE CERTIFICATE OF INSURANCE WORDING CAREFULLY FOR A FULL DESCRIPTION OF COVERAGE AND EXCLUSIONS. The PAI coverage provides renter and renter’s passengers with accidental death, dismemberment, and accident medical expenses and ambulance expense benefits. The PEC coverage insures the personal effects of the renter, additional drivers, or anyone who is travelling with the renter against risks of loss or damage to personal effects. Benefits are payable in addition to any other insurance coverage the renter or passengers may have. The coverage provided by PAI-PEC may duplicate the renter’s existing coverage. Enterprise is not qualified to evaluate the adequacy of the renter’s existing coverage. Therefore, the renter should examine his or her personal insurance policies or other coverage(s) that may duplicate the coverage provided by PAI-PEC. This is a summary only. PAI-PEC is subject to the provisions, limitations and exclusions of the PAI-PEC policy, which is underwritten by AIG Insurance Company of Canada. The premium for PAI-PEC is 6.99 CAD per day. If you are renting a vehicle in Quebec, please review the following information: Fact Sheet / Fiche de renesignements Product Summary / Sommaire du Produit Certificate of Insurance / Attestation d’assurance

Please read the Renter Requirements Policy for details pertaining to deposits and general rental requirements at this location.

Renter may purchase Roadside Assistance Protection (RAP) from Owner for an additional fee. If Renter purchases RAP, Owner agrees, subject to the actions that invalidate Damage Waiver, to contractually waive Renter’s responsibility for the cost to provide 24/7 roadside assistance (where available) which includes replacement of lost keys (including remote entry devices), flat tire service (if no inflated spare is available, the vehicle will be towed. Cost of a replacement tire is not covered by RAP), lockout service (if the keys are locked inside the vehicle), jumpstarts, and fuel delivery service for up to 3 gallons (or equivalent liters) of fuel if Vehicle is out of fuel. Roadside Assistance Protection services are only available in the United States and Canada. If Renter does not purchase RAP, or RAP is invalidated as set forth above, roadside assistance will be available, but standard charges will apply. RAP does not apply in Mexico. For roadside assistance call 1-800-307-6666.

Roadside Assistance Protection does not waive the customer's responsibility for: Cost of a replacement tire. Roadside Assistance Protection does not apply in Mexico.

RENTER REQUIREMENTS AND FORMS OF PAYMENT POLICIES RENTER REQUIREMENTS POLICY All renters and additional drivers must be 21 or older. All renters must have a valid driver’s license and a major credit card or debit card in their name. Individuals with learners’ or instructional permits are not eligible to rent. This is only a summary. For additional details, please reference the Driver’s License Information Policy. AGE The underage surcharge for drivers between the ages of 21 and 24 is $20 per day. Renters between the ages of 21 and 24 may rent the following vehicle classes: Economy through Full Size cars, Cargo and Minivans, Pickup Trucks, and Compact, Small and Standard SUVs with seating up to 5 passengers. DEBIT CARD Only US and International Debit cards are accepted. Canadian Debit cards are not accepted at the time of rental. At airport locations, US and International debit cards are only accepted at the time of rental if accompanied by a ticketed return travel itinerary. The name and address shown on the renter’s driver’s license must match their current home address. Other than the renter’s spouse or domestic partner, no other additional drivers are allowed. If using a debit card for any amounts owed, the available funds in the account associated with Renter’s debit card will be reduced by those amounts. Additionally, Renter is responsible for any overdraft fees incurred. Please read the Forms of Payment policy (see below) for additional details pertaining to the use of debit cards at this location. INSURANCE VERIFICATION At the time of rental, Renters without a ticketed return travel itinerary must provide evidence of a transferrable auto collision, comprehensive and liability policy for the following vehicle classes: Full Size Luxury Sedan, Premium Luxury Sedan, Midsize Sport Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Electric Luxury SUV, Limo Van, and Corvette.. FORMS OF PAYMENT POLICY The following forms of payment are accepted for the rental. VISA® MasterCard® American Express® Debit Card The Estimated Total for the rental on the Review Reserve screen and/or in the email reservation confirmation will be charged to the form of payment provided by Renter. If the rental as reserved is modified, the estimated total amount for the rental may change and would still be charged to the form of payment provided by Renter. At the time of the rental, Renter will sign a rental contract (the “Contract”) which applies to the rental and includes a Rental Agreement Summary and the Additional Terms and Conditions. DEPOSIT AMOUNT To account for Renter potentially incurring additional amounts owed under the Contract, renters without a ticketed return travel itinerary will be required to provide a deposit of $400, or $850 for the following vehicles classes: Performance Sport, Full Size Luxury SUV, Electric Luxury SUV, Full Size Elite Electric Sedan, Midsize Sport Luxury Sedan, Full Size Luxury Sedan, Premium Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Limo Van, and Corvette. ADDITIONAL INFORMATION US or International debit cards are only accepted at the time of rental if accompanied by a ticketed return travel itinerary. Renter must use an above listed form of payment for the deposit amount. The deposit amount will not be available for use by Renter and/or refunded to Renter until after the vehicle has been returned. If Renter incurs additional amounts owed under the Contract, those additional amounts may be deducted from Renter’s deposit amount, if applicable. If those additional amounts are not deducted from the deposit amount, if applicable, they will be charged to the form of payment provided by Renter at the time of rental unless Renter provides a different above listed form of payment to be charged. If using a US or International debit card for any of the above amounts, the available funds in the account associated with Renter’s debit card will be reduced by those amounts. Additionally, Renter is responsible for any overdraft fees incurred. Money orders and prepaid cards are not acceptable forms of payment at the time of rental, including for the deposit amount, but may be used to pay any amounts due at the end of the rental after the vehicle has been returned. Cash is not accepted. In addition to one of the above listed forms of payment, credit cards with sufficient available credit which are listed on Renter's Profile or Loyalty Account (Emerald Club, E Club, etc.) will be accepted as payment for all amounts owed under the Contract. All amounts owed by Renter under the Contract will be submitted (a) as an authorization to be a hold against and ultimately charged to Renter’s credit card or debit card, or (b) to be charged to Renter’s debit card. Please read the Renter Requirements policy (see above) for additional details pertaining to the use of debit cards and general rental requirements at this location.

The Estimated Total for the rental will be charged to the form of payment you provide. To account for renters potentially incurring additional amounts owed under the applicable rental contract, at the time of rental, renters without a ticketed return travel itinerary will be required to provide a deposit of 400 CAD (an increased amount may apply for certain vehicle classes). US or International debit cards are only accepted at the time of rental if accompanied by a ticketed return travel itinerary. The following forms of payment are accepted for the rental: VISA® MasterCard® American Express® US or International Debit Card As part of the rental process, Renter will sign a rental contract (the “Contract”) which applies to the rental and includes a Rental Agreement Summary and the Additional Terms and Conditions. If the rental as reserved is modified, the Estimated Total amount for the rental may change and would still be charged to the form of payment provided by Renter. Renters without a ticketed return travel itinerary will be required to provide a deposit of 850 CAD for the following vehicle classes: Performance Sport, Full Size Luxury SUV, Electric Luxury SUV, Full Size Elite Electric Sedan, Midsize Sport Luxury Sedan, Full Size Luxury Sedan, Premium Luxury Sedan, Electric Luxury Sedan, Premium Luxury SUV, Extended Luxury SUV, Limo Van, and Corvette. Renter must use an above listed form of payment for the deposit amount, if applicable. The deposit amount will not be available for use by Renter and/or refunded to Renter until after the vehicle has been returned. If Renter incurs additional amounts owed under the Contract, those additional amounts may be deducted from Renter’s deposit amount, if applicable. If those additional amounts are not deducted from the deposit amount, if applicable, they will be charged to the form of payment provided by Renter unless Renter provides a different above listed form of payment to be charged. In addition to one of the above listed forms of payment, credit cards with sufficient available credit which are listed on Renter's Profile or Loyalty Account (Emerald Club, E Club, etc.) will be accepted as payment for all amounts owed under the Contract. All amounts owed by Renter under the Contract will be submitted (a) as an authorization to be a hold against and ultimately charged to Renter’s credit card or debit card, or (b) to be charged to Renter’s debit card. Please see the Renter Requirements and Forms of Payment Policies in your reservation confirmation for additional details.

At airport locations, debit cards are only accepted at the time of rental if accompanied by a ticketed return travel itinerary. The name and address shown on the renter’s driver’s license must match their current home address. Only US and International debit cards are accepted. Canadian debit cards are not accepted at the time of rental. Other than the renter’s spouse or domestic partner, no other additional drivers are allowed. If using a debit card for any amounts owed, the available funds in the account associated with Renter’s debit card will be reduced by those amounts. Additionally, Renter is responsible for any overdraft fees incurred. Please see the Renter Requirements and Forms of Payment Policies in your reservation confirmation for additional details pertaining to the use of debit cards at this location.

You will need a valid credit or debit card in your name when you start your rental. If a credit or debit card is required to proceed with check-in, please enter it now. If it is optional, you can choose to add your credit or debit card now or provide it in person when you start your rental. Payment will not be processed until you arrive to pick up your rental. The amount taken will be dependent on factors including but not limited to estimated amounts owed under the Rental Contract, the purchase of optional protection products, size of vehicle or fuel purchase or other separately negotiated terms with a third party to pay for all or part of the rental bill. You will remain responsible for all charges not paid by a third party, such as vehicle upgrades, optional products or extra rental days beyond those specified by the third party. If you have any questions, please contact the rental location ahead of your arrival.

The Enterprise Counter is located on parking level P0 of the main parking structure directly across the street from the main terminal. For domestic travelers, from the baggage carousel, please head down the ramp/escalator, past the 7-11 and cross the street to the P0/basement level of the parking garage. Once inside, head to your left and follow the wayfinding signs to the Enterprise Customer Service booth. For international travelers please cross the street from the customs exit point to P0/basement level of the parking garage, once inside, the Enterprise booth will be directly ahead of your position.

Our TollPass Program is our electronic toll collection program which allows our renters to drive through electronic toll lanes and pay tolls electronically, without having to stop and pay cash. In addition, many toll plazas have converted to all electronic tolling and removed the option for travelers to stop and pay cash at toll plazas. The TollPass Program is offered in different ways, depending on where you rent. Visit the websites below for more information. • Northeast US including regions in the Midwest: https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/northeast-united-states.html • Chicago Metropolitan Area: https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/chicago.html • Golden Gate Bridge and Northern California Bay Area: https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/northern-california.html • Southern California: https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/southern-california.html • CO, FL, TX, NC, GA, WA, PR, and Ontario Canada: https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/colorado-florida-texas-north-carolina-georgia-washington-state-puerto-rico-and-ontario-canada.html • Louisville KY: https://www.enterprise.com/en/help/faqs/car-rental-toll-pass/louisville.html To view our entire coverage map, go to https://www.enterprise.com/en/help/faqs/car-rental-toll-pass.html and click on Coverage Map. TollPass products not available at all locations or at locations operated by a Licensee. Please refer to your rental locations policies and/or offerings for toll products to determine availability of TollPass programs.

Winter tires are offered during certain months and based on availability at the rental location. If you wish to request winter tires ahead of your vehicle reservation date, please contact the rental office directly for availability and pricing.

Thank you for Checking In prior to arrival. Please proceed to the counter where we will complete your rental.