Additional Driver
ADDITIONAL DRIVER: 16.67 EUROS PER RENTAL FOR ALL CAR GROUPS EXCLJUDING VAT. ALL RENTAL TERMS AND CONDITIONS APPLY.
After Hours Service
THE RENTAL OFFICE AT THE BELGRADE CITY LOCATION SERVICES AFTER HOURS PICKUPS AND RETURNS.
AFTER HOURS PICKUPS- OUR COUNTER WILL BE MANNED TO ACCOMODATE AFTER HOURS PICKUPS. THIS SERVICE IS ON REQUEST AND A MINIMUM ADVANCE NOTICE OF 48 HOURS IS REQUIRED. PLEASE CALL RESERVATIONS AT 381 112061569 FOR FURTHER INFORMATION. THERE IS A FEE OF 16.67 EUR PLUS VAT FOR AFTER HOURS SERVICE.
AFTER HOURS RETURNS- PLEASE PARK THE RENTAL VEHICLE IN FRONT OF THE EKO SERBIA - HELLENIC PETROLEUM BUSINESS BUILDING AND DROP THE VEHICLE KEY IN THE DROP BOX LOCATED AT THE RENTAL OFFICE COUNTER. IF NO MEMBERS OF STAFF ARE PRESENT AT DROP OFF TIME THE CUSTOMER CAN LEAVE THE RENTAL AGREEMENT WITH THE KEY. CUSTOMERS WILL BE ASKED FOR A CONTACT NUMBER WHEN HE OR SHE PICKS UP THE RENTAL VEHICLE. IF A RESPRESENTATIVE IS REQUIRED TO CHECK-IN RETURNS AFTER HOURS AN AFTER HOURS SERVICE CHARGE OF 16.67 EUR PLUS VAT WILL APPLY.
Age Requirements
AGE REQUIREMENTS:
Minimum age for all car groups is 18.
Maximum age for all car groups is 70.
A fee of 40.00 EUR inclusive of VAT per rental applies to drivers aged 18-20 for all car groups.
Cross Border Policy
Vehicles can be driven into all countries except Kosovo, Ukraine and Russia. Ferry crossings with the vehicle are permitted. A cross-border fee of 150 EUR per rental applies.
For regional border crossings to Albania, Bosnia and Hercegovina, Croatia, Montenegro or North Macedonia, a fee of 50 EUR per rental applies.
In all cases, customers must inform the rental branch of their intention to leave the country with the vehicle and require authorization. Customers are required to inform the rental branch about any cross-border travel at least 7 days in advance.
Damage Waiver
Collision Damage Waiver (CDW) is an optional service and reduces the renter's liability in the event of damage the vehicle when no responsible third party is identified.
If CDW is not included in the reservation, it is available for purchase at the rental counter. If CDW is not included in the rental or CDW is declined, the renter will be liable for the total cost of damages to the vehicle or the full value of the vehicle in case of damage.
If purchased or included in the rental, the excess is:
1000 EUR for the vehicle categories Mini, Economy;
1200 EUR for the vehicle categories Compact;
1500 - 1800 EUR for Intermediate and Standard vehicles;
2000 EUR for all passenger Vans and all commercial vans;
and from 2500 - 5500 EUR for all Premium and Luxury vehicles.
The excess will be charged every time a vehicle is damaged
Before purchasing CDW, it is advisable to determine if the renter's personal coverage is adequate to cover damage, theft, loss of revenue, administration fees, diminishment of value, and any towing, storage or impound fees. If CDW is declined, the renter will be required to pay these charges and to seek compensation through their carrier of personal coverage. The Collision Damage Waiver (CDW) is not insurance.
Damage Waiver Exclusions/Voids
Collision Damage Waiver does not cover: mirrors, tire punctures, wheel damage, interior damage, chipped or cracked windshield, wrong fuel, roof damage, undercarriage damage, damage to lights or lenses, mechanical damage, theft of the vehicle or damages resulting from theft, damage from weather, damage from riots or civil unrest, or damage from dangerous substances.
Collision Damage Waiver will be voided if damage is caused by: driving under the influence of drugs or alcohol, unauthorized drivers, racing or speed contest or competition, unlicensed driver or driver training, driving over state or international borders in violation of the Rental Agreement, towing or pushing, intentional damage, simple negligence, gross negligence or recklessness, driving off of a regularly maintained roadway, using the vehicle for hire, driving in violation of local traffic laws, failure to secure the car keys, or failure to lock or secure the vehicle
One Way Drop Policy
One way rentals are available intra Serbia and also from Serbian rental offices to select International locations. Please contact our reservations department at +381 112061569 for additional information relative to available one-way routes and respective drop fee pricing. One way rentals intra Serbia are free of charge.
Exclusive Policy
COST OF RENTAL INCLUDES UNLIMITED KM, SLP - THIRD PARTY INSURANCE, WINTER FEE AND VAT.
Refueling Service
REFUELING CHARGES- FULL TO FULL. ALL VEHICLES ARE DELIVERED WITH A FULL TANK AND MUST BE RETURNED IN THE SAME CONDITION. IN CASES WHEN THE VEHICLE IS RETURNED WITH LESS THAN A FULL TANK THE DIFFERENCE WILL BE CHARGED ACCORDING TO THE OFFICIAL RATE OF THE RENTAL LOCATION. FEES FOR TANK SERVICES ALSO APPLY AT A COST OF 30 EUR PLUS VAT.
Insurance Policy
SUPPLEMENTARY LIABILITY PROTECTION, SLP - THIRD PARTY INSURANCE IS A LEGAL REQUIREMENT AND FREE OF CHARGE. IT PROTECTS THE RENTER, OR DRIVER, AND OTHER AUTHORIZED DRIVERS AGAINST LIABILITY IN THE CASE OF THIRD PARTY BODILY INJURY OR DEATH AND THIRD PARTY PROPERTY DAMAGE. THIRD PARTY LIABILITY INSURANCE DOES NOT COVER LOSS OF, OR DAMAGE TO THE RENTAL VEHICLE. RENTER, OR DRIVER, IS RESPONSIBLE FOR THE FULL VALUE OF THE VEHICLE REGARDLESS OF FAULT. SUBJECT TO ACCEPTANCE OF THE OPTIONAL INSURANCE OPTIONS.
Loyalty Availability
Korisnici Enterprise plus programa mogu zaraditi bodove na ovoj lokaciji. Iskoriśtavanje bodova nije dostupno na ovoj lokaciji. Korisnci Emerald kluba mogu zaraditi bodove na ovoj lokaciji. Otkup besplatnih dana nije dostupan na ovoj lokaciji. Napomena, članovi Emerald kluba mogu prikupiti bodove za National i Enterprise brend na ovoj lokaciji. Rezervaciju je potrebno rezervirati unaprijed, i mora biti priloźen članski broj, kako bi se zaradili kreditne poene.
Miscellaneous Policy
During the winter season of 1 November to 1 April and in cases of inclement winter weather conditions in the country of Serbia all rental vehicles are fitted with winter tires in accordance to local road laws. Winter tires are included in all rates.
Personal Accident Insurance
Personal Accident Insurance covers the driver and passengers, subject to the permitted number of occupants in the vehicle, in the event of death or permanent diablement per accident. Coverage amounts vary from country to country and also may vary depending on whether an adult or child is involved. Similarly partial disability may lead to a lower payment or to no payment at all if disability percentage is below a certain threshold.
Forms of Payment
Visa, American Express and Mastercard credit cards are accepted. All cards presented must be in the renter’s name. A security deposit will be blocked on the credit card and the estimated cost of the rental will be charged at the time of pickup. The deposit will be released by the cardholder's bank upon notification of return of the vehicle.
Deposit amounts and categories:
700.00 EUR for Mini and Economy
900.00 EUR for Compact - Special, SUV and Wagon
1100.00 EUR for Intermediate and Standard Manual
1300.00 EUR for Standard Automatic, Std. SUV, Passenger Van and Commercial Van as well as Full size Passenger Van
Debit cards and cash cards are accepted as forms of payment for the rental or to purchase additional products. The deposit must be paid with a valid credit card. Please enquire at the local branch for details.
Roadside Protection
ROADSIDE PROTECTION- ROADSIDE ASSISTANCE IS PROVIDED 24.7 AND IS FREE OF CHARGE. THE 24.7 ROADSIDE ASSISTANCE TEL IS 381 66441100.
Renter Requirements
VALID INTERNATIONAL OR EUROPEAN UNION DRIVING LICENSE FOR AT LEAST 12 MONTHS, IDENTITY CARD OR PASSPORT.
Supplemental Liability Protection
Supplementary Liability Protection - Third Party Insurance is required by law and free of charge. It covers the renter and other authorized drivers against liability in the case of third party bodily injury or death and third party property damage.
Theft Protection
THEFT PROTECTION (TP) covers the rented vehicle against total theft with a deductible amount as per categories below.
If TP is not included in the reservation, it is optional and available for purchase at the rental counter.
1000 EUR - Mini, Economy, Economy Special;
1200 EUR - Compact Manual, Compact Special;
1500 EUR - Compact Convertible, Intermediate Manual; Intermediate Automatic
1800 EUR - Intermediate SUV, Standard, Standard Fullsize, Station Wagon
2000 EUR – Standard Van, Fullsize Van;
2500 EUR - Fullsize SUV, Premium Convertible;
3000 EUR - Luxury, Luxury Van, Intermediate Elite;
5500 EUR - Luxury Elite, Premium SUV
Tire and Windshield Protection
Tire and windshield protection is an optional coverage that reduces the renter's financial responsibility in the event of damage to the tires and/or windshield and is subject to the terms and conditions of your rental contract and applicable laws.
It is available for an additional fee and reduces the excess for damage to the tires and the windshield of the vehicle to ZERO.
If not included in your reservation, a Collision Damage Waiver (CDW) is required to be able to purchase tire and windshield protection.
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